Second thoughts happen . What follows explains the window and the refund.

Cancelling before dispatch

Nothing is charged to cancel while the parcel is still in our hands . We pack against a 3:00 PM IST cut-off, so early messages are the ones we can act on.

Reach us at [email protected], or on +91 9981151727 during customer service hours. Send the order number with a cancellation request and we write back to confirm.

After dispatch

We have no way to stop a parcel already with the courier — refuse the delivery, or accept it and raise a return instead; the 10 days window still applies.

Reversal timing

Money paid by UPI on a cancelled order returns within 5 to 7 working days, per the Reserve Bank of India’s stated timeline.

Cash on Delivery orders take no money up front; cancelling one leaves nothing outstanding, and no fee is deducted for cancelling.

When we cancel

Now and then the cancellation is ours : damaged stock, an unreachable pin code, or an order we cannot verify. You get the reason and a full refund.

We prefer an honest cancellation to a disappointing delivery.