The questions we get asked most, answered plainly . Anything not covered here can go through the contact page.

Which ways can I pay?

UPI at checkout, or Cash on Delivery. Cards and wallets are not available here.

Is GST included?

No. We trade below the GST registration threshold and are not registered, so no GST is charged and we cannot issue a GST invoice. A plain sale invoice comes with the parcel.

What does shipping cost?

Orders from ₹999 upward ship free. Smaller ones carry a flat ₹49.

Something arrived broken. What now?

Report it within 48 hours with the unboxing video and we put it right at our expense.

Do you sell brand-name goods?

Our catalogue is bought in and sold under the Manori Parade name — no manufacturer authorises or endorses us.

Do you do exchanges?

No — we do not offer a direct exchange. A refund plus a fresh order is the route.

Is there a showroom?

Manori Parade trades online only; the address we list is administrative.

Are these prescription glasses?

No. They come with the lenses described on the page — plain or blue-light — and we do not glaze to a prescription.

How long do refunds take?

Within 7 business days of the item reaching us and passing inspection. Cancelled prepaid orders reverse in 5 to 7 working days.

How do returns work?

You have 10 days from delivery. The item needs to be unused, boxed and accompanied by the invoice.

When are you open?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Email [email protected]. If you would rather speak to someone, call +91 9981151727.